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Enterprise Automation • Active

Pulse: Multi-Agent

Your system's heartbeat — automated ticket triage, intelligent routing, and resolution tracking.

Live system: Intelligent ticket triage and routing system with knowledge retrieval. AI agents classify, prioritize, and route tickets while suggesting relevant solutions.…

90%
Auto-Triage
70% faster
Resolution Time
98%
SLA Compliance
3x
Agent Productivity
Free 20-min discovery + 48h ROI audit Production-grade, not a demo3 weeks to first value
✓
✓
✓
Classification accuracy >90% • Manual override for complex tickets • Borderline flagged
Why this vs status quo
Do nothing
90% lost
Manual Enterprise Automation
Build in-house
6–12 months
Hire + maintain
Pulse
70% faster
Weeks, not months
Smart Triage • Auto-Routing
Save ~10×

What ships

  • Smart Triage — AI automatically categorizes, prioritizes, and assigns ticke…
  • Auto-Routing — Intelligent routing to the right agent or team based on skil…
  • Knowledge Suggestions — AI suggests relevant knowledge articles and resolution templ…
  • Sentiment Tracking — Monitor ticket sentiment throughout the lifecycle with escal…
  • SLA Management — Automated SLA tracking with alerts, escalations, and breach …
  • Analytics Dashboard — Real-time analytics on ticket volumes, resolution times, and…

Human signs every critical step • Audit trail included

Sample output & architecture

Pulse — Production Blueprint
Dated 18 Aug 2026 • #PUL-2026-041
Auto-Triage: 90%Resolution Time: 70% fasterSLA Compliance: 98%Enterprise Automation
Agents
Triage Agent • Routing Agent • Suggestion Agent
Stack
Azure AI Foundry, ServiceNow API, Jira API, Python
Workflow preview
1. Ticket Creation2. AI Triage3. Intelligent Routing4. Knowledge Delivery
Data flow: Ticket Creation → Classification → Priority Assignment → Routing → Knowledge Delivery → Resolution → Feedback → Analytics
Azure AI Foundry + LangChain • Azure AI Foundry provides fast NLP for classification. LangCv1.0 • Audit trail

Why Azure AI Foundry + LangChain wins

Azure AI Foundry provides fast NLP for classification. LangChain's RAG patterns enable accurate knowledge retrieval for agent suggestions.

Alternatives: ServiceNow Virtual Agent + Custom ML, Freshdesk Freddy + LlamaIndex

How Pulse works — Instant to first value

Ticket Creation → AI Triage → Intelligent Routing → delivery. Full 8-step trail collapses below.

01 • Instant
Ticket Creation
Tickets arrive from email, portal, phone, or chat.
02 • < 5 seconds
AI Triage
AI categorizes, prioritizes, and enriches the ticket.
03 • < 10 seconds
Intelligent Routing
Route to optimal agent based on skills and availability.
Full 8-step audit trail
1
Ticket Creation • Instant
Tickets arrive from email, portal, phone, or chat.
2
AI Triage • < 5 seconds
AI categorizes, prioritizes, and enriches the ticket.
3
Intelligent Routing • < 10 seconds
Route to optimal agent based on skills and availability.
4
Knowledge Delivery • Real-time
Relevant knowledge articles and templates presented to agent.
5
Resolution Work • Variable
Agent works ticket with AI assistance and suggestions.
6
Quality Check • < 30 seconds
AI reviews resolution quality and completeness.
7
Closure & Feedback • Post-resolution
Ticket closed with customer satisfaction survey.
8
Analytics & Improvement • Ongoing
Continuous analytics and process improvement.

Which Enterprise Automation use case is yours?

Tap your model — see the exact hinge we test.

IT Help Desk

Automate IT help desk operations with intelligent triage and routing.

Do nothing
90% wasted
  • • Manual Enterprise Automation process
  • • No audit trail
  • • No evidence for inspector/investor
Build in-house
6–12 months • Hire team
  • • Hire + train + maintain
  • • No re-run if product changes
  • • Hard to show investor quickly
Pulse — 70% faster
8 steps • Agents • Evidence
  • Smart Triage
  • Auto-Routing
  • Daily watch + re-run

Multi-agent mesh — orchestrated

Live system presentation

Pulse · Agent Mesh

ORCHESTRATOREnterprise AutomationTriageACTIVERoutingNODE 02SuggestionNODE 03EscalationNODE 04AnalyticsNODE 0512345678
Step 1Instant

Ticket Creation

Tickets arrive from email, portal, phone, or chat.

Multi-channel intakeAuto-categorizationPriority detectionSLA assignment

Objections, answered

If it’s not answered, you’ll hesitate. So we answer it here.

Your system's heartbeat — automated ticket triage, intelligent routing, and resolution tracking. Delivered as 5 specialized agents + 8-step workflow. You get Smart Triage + Auto-Routing and a dated evidence trail.
Production in 3 weeks • Audit trail

Get Pulse live — without the Enterprise Automation drag.

Your system's heartbeat — automated ticket triage, intelligent routing, and resolution tracking.… Implementation: Classification Engine → Routing System → Knowledge Integration → Analytics & Optimization.

Questions? Talk to a human • Responses in < 24h • Human signs every critical step

Evidence + audit trail•Azure AI Foundry + LangChain•Deterministic — LLM only for rationale